Dreame Return and Refund Policy

You may apply for a no-reason return within thirty (30) calendar days...

If the return is classified as "non-quality issue/non-product defect"...

We cannot offer a refund or exchange if the product has been received for more than 30 days.

For quality issues occurring within thirty (30) calendar days...

To initiate the return process, please contact the Dreame After-sales Team at support.na@dreame.tech.

Please note that the following conditions must be met when initiating a return:

• Valid proof of purchase (original receipt or invoice) must be provided.
• For non-quality related return requests, the request must be made within thirty (30) calendar days from the date of product receipt.
• The returned product must include the original packaging, all accessories, user manuals, and all originally bundled complimentary gifts.
• The product and its components must be intact and free from damage resulting from unauthorized modification, incorrect installation, improper use, or operation not in accordance with official instructions or manuals.
• If the product was purchased with a bundle discount, we reserve the right to deduct the corresponding discount value from the refund amount.
• All products must be returned within ten (10) calendar days after the return and refund service is confirmed.

If any of the above conditions are not met, your return application will not be accepted. Unauthorized returns or Cash on Delivery shipments will be refused.

Once the returned product is received at our warehouse and the warehouse confirms...